A model of Interpersonal Communication Processes-Individual and Individual

Title

A model of Interpersonal Communication Processes-Individual and Individual

Description

The Public Area
This area includes behaviors, thoughts, and feelings that both the person and others know.This is the area of our public image and of interaction involving mutually shared perceptions (others see us as we see ourselves).One underlying assumption of the Johari Window Model is that interpersonal effectiveness is directly related to the amount of mutually shared information, or congruence.The larger this area becomes, the more effective the communication will be.

The Blind Area
This area represents aspects of the self (behaviors, thoughts, and feelings) not known to oneself but readily apparent to others.These include mannerisms and habits that you may be unaware of but that others discover easily. The person who is red-faced and shouting “I’m not angry” and the one whose lip is twitching nervously but whose words are saying “I’m in control” are examples. Some managers act forceful and tough because they think they will look soft if they show any warmth, but others can see that in fact they do have such feelings.

The Closed Area
This area involves behaviors, thoughts, and feelings known only to oneself and not to others. This involves a protective facade intended to protect the ego or self-image. For others to become aware of this area, you must disclose it.This area includes feelings you may perceive as possibly harmful to your self-image. For example, some people may attempt to laugh at an off-color joke even though they are repulsed by the humor.

The Unknown Area
Included here are behaviors and feelings that are inaccessible both to oneself and to others.According to some psychologists, unconscious, deeply repressed feelings and impulses or other hidden aspects of the personality reside here. Over time, we may become aware of some of these aspects of ourselves, but for the present purposes this area is of less importance.

Designer

J. Luft

Date

1961

Source

The Johari Window

Bibliographic Citation

Adapted from J. Luft, “The Johari Window, ”Human Relations Training News,Vol. 5 (1961), pp. 6–7;Of Human Interaction (Palo Alto,Calif.: National Press Books, 1961).

An Experiential Approach to Organization Development,Seventh Edition, by Donald R. Brown and Don Harvey. 2006 page 244-245

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