Title

Types of Transactions-Individual and Individual

Description

The three ego states are present in every individual and directly affect the type of transactions the person will have with others. Every interaction between people involves a transaction between their ego states.When one person converses with a second person, the first person is in a distinct ego state and can direct the message to any of the three ego states in the second individual.A transaction is the basic unit of communication.Transactions are classified as (1) complementary or open, (2) crossed or blocked, and (3) ulterior or hidden .

A complementary transaction occurs when a message sent from one ego state receives an expected response from the other person’s appropriate ego state.A crossed transaction occurs when a message from one ego state receives a response from an inappropriate or unexpected ego state.An ulterior transaction involves two ego states simultaneously: the literal words of the transaction, which may mean one thing, and the underlying intent, which may mean something entirely different. (See the B.C. comicstrip for an example of an ulterior transaction.)

Designer

Brown, Donald R.

Harvey, Don

Date

2006

Source

An Experiential Approach to Organization Development

Bibliographic Citation

Brown, Donald R, and Donald F Harvey. 2006. An Experiential Approach to Organization Development. Pearson Prentice Hall. p. 248

depict things of type

Typological or Classification